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1312 Community Complaints and Inquiries

COMMUNITY COMPLAINTS AND INQUIRIES

NORTHFIELD BOARD OF EDUCATION FILE CODE: 1312
Northfield, New Jersey X Monitored Mandated
X Other Reasons
Policy

The board recognizes that from time to time parents/guardians and citizens may have complaints and problems relating to their children and the operation of the school district and it is the desire of this board that these complaints and problems be resolved at the lowest level possible.

Constructive criticism of the school district is welcome when it is motivated by a sincere desire to improve the quality of the educational program.

The board has confidence in the professional staff and desires to support their activities in such a manner that employees are freed from unnecessary, spiteful, or negative criticism or complaints.

The Superintendent of Schools shall develop procedures to investigate and solve problems promptly, and to provide accurate factual information in answer to inquiries. Such procedures shall conform to state law and applicable negotiated agreements.

Parents/guardians and students will be informed of the proper avenues to follow in the individual school.

When a board member is confronted with an issue, he/she will withhold comment, commitment and/or opinion and refer the complaint or inquiry to the Superintendent of Schools.

Only in those cases where satisfactory adjustment cannot be made by the Superintendent of Schools and the staff shall communications and complaints be referred to the board of education for resolution.

All signed complaints shall be acknowledged promptly.

Adopted: June 2, 1997 NJSBA Review/Update: August 2009; December 2010 Readopted: October 24, 2011

Key Words

Community Complaints and Inquiries, Complaints, Inquiries

Legal References: N.J.S.A. 10:4-6 et seq. Open Public Meetings Act

  1. 18A:11-1 General mandatory powers and duties
  2. 18A:54-20 Powers of board (county vocational schools)
  3. 47:1A-1et seq. Examination and copies of public records (Open Public Records Act)

 

Possible

Cross References: *1120 Board of education meetings

*3570 District records and reports

*4112.6 Personnel records

*4116 Evaluation

4148 Employee protection *4212.6 Personnel records

4248 Employee protection *5145.6 Student grievance procedure *6144 Controversial issues

File Code: 1312 COMMUNITY COMPLAINTS AND INQUIRIES (continued)

*6161.1 Guidelines for evaluation and selection of instructional materials *6161.2 Complaints regarding instructional materials *6163.1 Media center/library *9010 Role of the member *9020 Public statements

9123 Appointment of board secretary

*Indicates policy is included in the Critical Policy Reference Manual.